Refund Policy

At Paw Packers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure that your shopping experience with us is risk-free.

1. Returns and Refunds Eligibility You may request a return or refund within 30 days of receiving your order if:

  • The product is unused, in its original packaging, and in the same condition as when you received it.
  • The product is defective, damaged, or incorrect due to an error on our part.

2. How to Request a Refund To initiate a refund, please contact our customer service team at tuzovicmatija@gmail.com with your order number and a description of the issue. We will respond within 48 hours to provide instructions on how to return the item and process your refund.

3. Refund Process Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

4. Non-Refundable Items Please note that certain items are non-refundable, including:

  • Perishable goods (e.g., food, treats).
  • Personalized or customized products.
  • Gift cards.

5. Shipping Costs Customers are responsible for the cost of return shipping unless the item was defective or incorrect. Shipping costs are non-refundable unless otherwise stated.

6. Exchanges If you received a defective or incorrect product, we will be happy to exchange it for the same item at no additional cost. Please contact us within 30 days to request an exchange.

7. Late or Missing Refunds If you haven’t received your refund after 10 business days, please check with your bank or credit card company. If the refund is still not visible, contact us at tuzovicmatija@gmail.com, and we will investigate the issue.

We value your trust and strive to make every shopping experience with Paw Packers a positive one. If you have any questions or concerns about our Refund Policy, please don’t hesitate to reach out to us.